Refunds & cancellations
What can be refunded, how to ask, how refunds are paid and how to cancel.
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011,239 viewsUnderstanding KryptoMate's Refund PolicySales are generally final once a product is delivered. A refund can be considered when an order is not delivered, a code is invalid, or an error occurred on our side.02396 viewsI bought the wrong product or region. Can I get a refund?A gift card bought for the wrong region or amount by your own selection is not refundable and cannot be exchanged. If it is not delivered yet, contact support at once.03374 viewsHow do I request a refund?Contact support through the support widget or at [email protected] with your order number, what went wrong and a screenshot, within 48 hours of delivery for digital items.
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